Frequently Asked Questions

Can I cancel an order that I placed online?
Yes. There is a 24 hour period from the time that the original order was placed in which you may cancel your order.

Do you have a faster shipping service available?
Yes, your order can be shipped via expedited service, however there is an additional surcharge for this service. Please contact Matter Made for further details.

What are your shipping and handling charges?
Shipping charges are calculated based on size, weight and ship-to location.

Can I have my online order sent to a different location other than my billing address?
Yes, If you provide us with an alternate shipping address in the US.

Can orders be shipped outside the U.S.?
Matter Made does not ship outside of the US for orders taken online. Please call us for details at (212) 343-2600.

Can I purchase a gift certificate?
Yes. Though at this time gift certificates are not available online. Please call us for details.

How do I redeem a gift certificate?
A gift certificate is just like cash and may only be redeemed in the store.

What if I have another question?
We have done our best to answer most questions. If there is anything else you would like help with please contact us at, or you can call us at (212) 343-2600 during business hours.

How is sales tax calculated on orders?
We collect sales tax on all orders shipped to addresses in New York State. Residents in other states are responsible for complying with local state tax laws.